Upon booking an appointment, clients will receive either an email or text notification to confirm their upcoming visit. If we do not receive confirmation within 24 hours of your scheduled service, the appointment will be removed from our schedule to allow for our stylists to fill that time slot.
We are just as dedicated to the value of our services as we are committed to providing each client with the proper attention they deserve. We realize your time is valuable and in order to meet your needs during your visit, we ask our clients to arrive at least 5 minutes prior to their scheduled appointment.
We understand things happen and sometimes it is necessary to cancel or reschedule appointments.
As a courtesy to our stylists and clients, we kindly ask you to notify us if you are running late as it will likely limit the time designated for your appointment.
To reserve an appointment, we require a valid credit card to be kept on file. Cancellations within 48 hours will be charged 50% of their estimated service total. Cancellations within 12 hours or "no-call no-shows" will be charged 100% of their estimated service charge.
If there is ever a reason you are unhappy with your style, we ask you to contact us within 72 hours as we want our clients to be happy with their hair.